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Our Vision and Mission
In a world where life's pace is accelerating and customer expectations are ever-increasing, we at Qylet believe that information technology should be the bridge connecting restaurant owners' ambitions with their customers' aspirations. We are not just a software company; we are a strategic partner dedicated to transforming restaurant management from complex and exhausting to simple and enjoyable.
Our mission is clear and unwavering: to empower restaurant owners to focus on what they love most—delivering exceptional food and outstanding service—while we handle the complex technical and administrative aspects. We strive to build a future where restaurants operate more efficiently, achieve higher profits, and provide unforgettable experiences for their customers.
"Technology should be a smart assistant, not a complex obstacle. Our goal is to reach a point where restaurant owners feel the system understands their needs before they even ask for them."
The Challenges We Solve
Complex Order Management
In traditional environments, orders go through multiple stages that can lead to errors and delays. From receiving the order from the customer, to recording it in the system, then sending it to the kitchen, monitoring preparation, and finally delivery—each step carries the potential for human error. The Qylet system unifies this process into one smooth workflow, where orders automatically flow from customer to kitchen with real-time tracking of preparation status.
As one of our partner restaurants noted: "Before Qylet, we lost at least 15% of our orders due to miscommunication between front-of-house and kitchen staff. Now, everything is seamless."
Optimizing Table Utilization
Table management is considered one of the most complex challenges in restaurants. The absence of an accurate system for tracking empty and reserved tables leads to lost sales opportunities and customer frustration. Our system provides a real-time interactive map showing each table's status, expected wait times, and historical occupancy for each area of the restaurant.
Inventory and Cost Management
Manual inventory tracking is an exhausting process prone to errors. Running out of essential ingredients during peak hours can lead to significant losses. The Qylet system integrates with inventory management to provide advance alerts when stock runs low, reports on most-requested items, and precise cost analysis for each dish.
Digital Transformation in Customer Experience
The COVID-19 pandemic accelerated the necessity for digital transformation. Customers now expect contactless experiences. QR code menus, digital ordering, and electronic payments are no longer just additional features but essential necessities. Our system provides these features seamlessly with an easy-to-use interface for customers of all ages.
Our Development Philosophy
Simplicity Before Complexity
We believe that the best technical solutions are those that appear simple to the user, even if they're technically complex internally. Every interface we design goes through intensive testing with real users, and we strive to achieve the goal that anyone can use the system with minimal training.
"The best technology is invisible to the user. They shouldn't think about the system—they should think about their customers."
Continuous Development
The restaurant world is constantly evolving, and so must our solutions. We follow Agile Development methodology, which allows us to release periodic updates based on customer feedback and technical developments. Every month, we add new features or improve existing ones based on data and analytics.
Security and Reliability
We handle sensitive information including customer data, financial transactions, and business information. Therefore, security isn't just an additional feature—it's the foundation upon which we build everything. We use the latest encryption protocols, multiple backup systems, and continuous 24/7 system monitoring.
Our Achievements and Milestones
Since launching Qylet in 2021, we've achieved significant milestones that reflect our continuous growth and our customers' trust in us:
Customer Growth
We started with 10 restaurants in Riyadh as trial customers, and today we serve over 500 restaurants throughout Saudi Arabia and the Gulf states. This growth wasn't by chance, but the result of focusing on service quality and continuous customer support.
Transaction Volume
More than 50,000 orders are processed daily through our platform, with a value exceeding 2 million Saudi Riyals per day. This figure reflects the trust restaurant owners place in our system to manage their vital operations.
Stability and Reliability Rate
We maintain a 99.9% uptime rate, meaning the system is available for use virtually all the time. We achieve this through multiple servers, advanced backup systems, and continuous round-the-clock monitoring.
Outstanding Technical Support
We provide 24/7 technical support throughout the week. The average response time for support requests is less than 15 minutes, and 95% of issues are resolved the same day. Our support team consists of specialists who understand restaurant operations and can provide practical, quick solutions.
Our Commitment to Community and Sustainability
Supporting Small Businesses
We believe that small businesses are the backbone of the economy. Therefore, we offer special discounts for small restaurants and support programs including free training and technical consultations. Our goal is to enable every restaurant owner, regardless of their project size, to access the best technical solutions.
As stated in our company values: "Success is measured not just by our growth, but by the growth we enable in others."
Reducing Waste
Our system helps restaurants reduce waste by up to 30% through precise inventory tracking and demand forecasting. This doesn't just save money—it also contributes to environmental protection.
Localization and Training
We invest in training local talent and provide training programs for new graduates. 80% of our team consists of Saudi talent, and we aim to increase this percentage through continuous training and development programs.
Future Plans
Regional Expansion
We plan to expand into regional markets over the next two years, focusing on the UAE, Kuwait, and Bahrain. Each market has its own requirements, and we're working to customize our solutions to meet each region's needs.
Artificial Intelligence and Machine Learning
We're investing heavily in developing smart features that use artificial intelligence to predict demand, optimize menus, and suggest optimal pricing strategies. These technologies will transform our system from a mere management tool into an intelligent advisor for restaurant owners.
The future of restaurant management lies in predictive analytics. As we often say: "Data is the new ingredient in every successful recipe."
New Platforms
We're developing applications for smartphones and tablets to enable restaurant owners to manage their businesses from anywhere. We also plan to develop open APIs that allow other developers to build complementary solutions.
Partnership Invitation
We at Qylet don't see ourselves as mere service providers, but as partners in success. We believe that our customers' success is our success, and that the challenges they face are opportunities for us to innovate and develop.
If you manage a restaurant and are looking for technical solutions to help you grow and develop, we're here to support you. And if you're a developer or designer who shares our passion for improving the restaurant industry, we welcome you to our team.
Together, we can build a better future for the restaurant industry in our region—a future that combines authenticity in taste with modernity in service.
"The future belongs to those who believe in the beauty of their dreams. At Qylet, we're not just building software—we're building dreams into reality."